About.

After years of experience building, scaling and maximizing industry leading Customer Success organizations, Thomas and Paul decided to team together to share their expertise.

Our Goal

Our goal is to help our clients maximize their Customer Success investment. Improve the customer experience, reduce churn and grow existing customers.​

Our Team

Thomas Jones
Co-Founder

Results-driven executive with experience driving customer success, retention, sales, profits and market share in the Technology Industry. Recognized for successfully leading customer retentions strategies, solution/product strategies, operations, and sales/marketing initiatives for leading Cloud Computing, IT Services, and Software firms.

Bobby Arbuthnot
Senior Principal

Executive information technology strategist and operations leader with 20 years of success defining vision, building teams, developing products, creating solutions, and applying best practices to drive excellence and growth in multiple industries. A Business executive with business acumen, financial experience, and technology skills to successfully guide strategic delivery of IT services in chaortic landscapes across multiple platforms, products, and projects to resolve complex business challenges.

Paul Coughlin
Co-Founder

An accomplished customer success leader specializing in building global high performing and diverse teams. A passionate customer advocate with a record of success focused on strategic customer relationships, revenue growth and retention. Experienced in managed services, cloud, software, network and infrastructure customer success leadership.