Welcome to Customer Success for Growth
How do you optimize your customer relationships and ensure they have a positive experience while protecting your revenue, driving product adoption and ensuring your customers’ success? Let our team assist you in elevating your customer experience to be the best it can be!
We're passionate about customers! Customer Success is a critical strategy for today's technology XaaS companies. With over 45 years of combined customer facing experience, founders Thomas Jones and Paul Coughlin can help you structure, build, manage and grow your Customer Success organization. |
"A satisfied customer is the best strategy of all"
Michael LeBoeuf
Recent Articles
Step 14 - Create and sponsor a Customer Advisory Board
A customer advisory board (CAB) is a group of customers who meet regularly with a company to provide feedback, share insights, and help shape the company's future. CABs can be a valuable resource for companies of all sizes, and they can be a great way to get feedback... Leveraging AI within your customer success model
Artificial intelligence (AI) can play and important role in the customer success function while adding to the efficiency and effectiveness of the team. Most every customer success team struggles with the proper allocation of resources to the customers that will drive the most value in terms of revenue growth and higher retention rates. AI can help with this along with... |
Step 15 - Get Executive Buy-In
As we’ve documented in prior articles, customer success is a critical component of any XaaS business. A well-executed customer success strategy can help to increase customer retention, reduce churn, and drive revenue growth. However, building a successful customer success organization requires... |